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Automation & AI

Practical, commercially grounded thinking on automation and AI adoption — what to automate first, where AI genuinely earns its place, and how to choose between the options.

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Featured insight · Automation & AI

How to Decide What to Automate First

Not sure what to automate first? Here’s how growing SMEs can prioritise automation by frequency, friction, clarity, risk and impact — and why diagnosing the workflow beats starting with a tool.

Workflow Automation
Automation Strategy
Process Improvement

Read insight10 min read · 18 June 2026

Prioritising which repetitive tasks to automate first across a business workflow

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Three distinct paths — AI, automation and software — representing different solutions to different business problems

Automation & AI

AI vs Automation vs Software: What Should Your Business Actually Use?

AI, automation and software solve different business problems — and confusing them wastes time and money. Here’s when each one actually makes sense, when it does not, and why diagnosis should usually come before you pick a tool.

9 min read · 18 June 2026

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